Privacy Policy

Privacy Policy 

Protecting your personal information remains our highest priority at Kratom Hero. This Privacy Policy details the processes for how we collect, use and share user data during website visits and transactions.

Personal Information We Collect 

The information our website automatically gathers about your device includes your web browser type, IP address, time zone, and installed cookies, as well as the specific pages you visit, the websites or search terms that brought you to us, and your interactions on our site. These details are known as "Device Information."

The following technologies enable us to collect Device Information from users:

  • Cookies: These represent data files that reside on your device or computer and typically contain a unique anonymous identifier. To learn more about cookies and how you can turn them off visit www.allaboutcookies.org.

  • Log files: Our site uses log files to observe user activities and gather information about your IP address along with your browser type and Internet service provider, plus details about the pages you entered and exited and the date and time stamps.

  • Web beacons, tags, and pixels: These electronic files track how you use our website.

When you purchase or try to purchase something from us, our website gathers extra data, such as your name, billing and shipping addresses, and payment information like credit card numbers, email addresses, and phone numbers. We get your PayPal email address when you choose to use it to make a payment. The information we gather during transactions is referred to as "Order Information."

Device information and order information are both considered "Personal Information" under our privacy policy.

How Do We Use Your Personal Information? 

Our main use of Order Information involves processing payments and arranging shipping to fulfill orders placed on our site while delivering invoices and order confirmations. We also use this information to: 

  • Communicate with you; 

  • Evaluate our transaction records to identify possible fraudulent activity or risk issues;

  • We supply product and service information plus advertising that matches your preferences.

  • Handle disputes. 

  • Device information helps us detect potential risk and fraud through methods like IP address analysis while simultaneously enhancing and optimizing our website. We look at how users interact with our website in order to evaluate the success of our marketing and advertising campaigns.

On Facebook, Google, Snapchat, Pinterest, Reddit, and Microsoft, among other platforms, we target you with behavioral advertising based on device information.

Text Marketing and Notifications (if applicable): Entering your phone number in checkout while making a purchase means you consent to receiving text notifications about abandoned carts and text marketing offers. We will send you at most five text messages each month. To opt out of receiving future text messages, send the STOP command in your reply. Message and data rates may apply. 

Sharing Your Personal Information 

We distribute your Personal Information to third-party services that support us in handling your Personal Information as detailed earlier. Shopify operates our online store while detailed information regarding their use of your Personal Information can be found at www.shopify.com/legal/privacy. Google Analytics helps us analyze customer behavior on our website and you can find more information on Google's use of personal data at www.google.com/intl/en/policies/privacy/. The opt-out tool for Google Analytics is available at tools.google.com/dlpage/gaoptout.

We reserve the right to disclose your Personal Information when required by law or regulations and to respond to legal requests such as subpoenas or warrants in order to protect our rights.

Behavioral Advertising 

Based on the information presented earlier, we deploy your Personal Information to deliver marketing communications and advertisements that you could find interesting. The Network Advertising Initiative provides educational information about targeted advertising at www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

The following links provide a way to unsubscribe from targeted advertising:

  • Facebook: www.facebook.com/settings/?tab=ads 

  • Google: www.google.com/settings/ads/anonymous 

  • Bing: advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

  • To opt out of some of these services you should visit the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info/.

Do Not Track 

Despite receiving a Do Not Track signal from your browser, our site still collects and uses data as usual.

Your Rights 

Residents of Europe can access the personal data we store about them and ask for changes, deletions, or corrections. If you would like to exercise this right, please contact us using the details listed below.

We handle your personal data to fulfill contracts we have with you (such as orders you place through our website) and to serve our justified business interests as previously described if you live in Europe. The countries to which your information is transferred are not the United States, Canada, or Europe.

Data Retention 

Your Order Information will remain in our records as long as you don't request its deletion after placing an order through our site.

Changes 

We reserve the right to modify this privacy policy as necessary to represent changes in our business operations or to comply with legal and regulatory requirements.

Minors 

We do not provide services to individuals who are under 13 years old.

Contact Us 

For any questions, please email support@kratomhero.com.